Search in
Courses Providers, List Your Courses for FREE
Menu

ITIL Intermediate Operational Support and Analysis (OSA) Training


Training/Coaching/Tuition

by AADS Education


Hyderabad, Bangalore
Request Info
Subjects Covered & Categories
Learn: ITIL

Category: IT Certification
Basic Details
Level:Intermediate
Eligibility:
(Pre-requisites)

Participants should have an ITIL® Foundation certificate to be eligible for our accredited ITIL® Intermediate OSA training. Prior training in ITIL® Intermediate Lifecycle modules is an added advantage.

Medium of instruction:English
Overview, Content & Syllabus
  • OSA01: Introduction to operational support and analysis

  • OSA02: Event management

  • OSA03: Incident management

  • OSA04: Request fulfilment

  • OSA05: Problem management

  • OSA06: Access management

  • OSA07: The service desk

  • OSA08: Functions and Roles

  • OSA09: Technology and implementation considerations

Eligibility for certification examination:

Participants should have an ITIL® Foundation certificate to be eligible for our accredited ITIL® Intermediate OSA training. Prior training in ITIL® Intermediate Lifecycle modules is an added advantage.

Course Details:

  • Duration of ITIL® Intermediate OSA training is 2 days

  • We will conduct a paper based examination conducted after the training

  • The certificate will be awarded after successfully passing the examination

AADS Education provides training in Operational Support and Analysis which is one of the main modules of ITIL® Intermediate Capability. AADS Education’s ITIL® OSA training is an add-on for participants who pursued ITIL® Lifecycle SO training and hold the certificate in it. Aspirants who wish to acquire operational skills and enhance their career in ITIL® practices should attend this training. This is also one of the main training modules to be pursued by professionals with ITIL® Foundation Certificate and wish to become ITIL® Experts. We offer training with 100% pass guarantee in certification examination.

The training is best suitable for professionals working in Event and Incident Management, IT Operations, Services, Problem Management and Application Management.

Course Schedule & Price
Classroom - Regular
When Duration Where Remarks Price
Not Specified 2 Days
All Venues Not Specified Price On Request

Venues (Locations)
Hyderabad, Punjagutta (Head Office):- 2nd Floor, Uma Chambers, Nagarjuna Circle Punjagutta, Hyderabad, Andhra Pradesh, India

Bangalore, Rajaji Nagar (Center):- 2nd #131/A, 26th Cross, 2nd Block Rajaji Nagar, Bangalore - 560010, Karnataka, India