ITIL Intermediate Operational Support and Analysis (OSA) Training

• OSA01: Introduction to operational support and analysis

• OSA02: Event management

• OSA03: Incident management

• OSA04: Request fulfilment

• OSA05: Problem management

• OSA06: Access management

• OSA07: The service desk

• OSA08: Functions and Roles

• OSA09: Technology and implementation considerations

Eligibility for certification examination:

Participants should have an ITIL® Foundation certificate to be eligible for our accredited ITIL® Intermediate OSA training. Prior training in ITIL® Intermediate Lifecycle modules is an added advantage.

Course Details:

• Duration of ITIL® Intermediate OSA training is 2 days

• We will conduct a paper based examination conducted after the training

• The certificate will be awarded after successfully passing the examination

AADS Education provides training in Operational Support and Analysis which is one of the main modules of ITIL® Intermediate Capability. AADS Education’s ITIL® OSA training is an add-on for participants who pursued ITIL® Lifecycle SO training and hold the certificate in it. Aspirants who wish to acquire operational skills and enhance their career in ITIL® practices should attend this training. This is also one of the main training modules to be pursued by professionals with ITIL® Foundation Certificate and wish to become ITIL® Experts. We offer training with 100% pass guarantee in certification examination.

The training is best suitable for professionals working in Event and Incident Management, IT Operations, Services, Problem Management and Application Management.