ITIL Intermediate Continual Service Improvement Training

• CSI01: Introduction to Continual Service Improvement

• CSI02: Continual Service Improvement Principles

• CSI03: Continual Service Improvement Process

• CSI04: Continual Service Improvement Methods and Techniques

• CSI05: Organization for Continual Service Improvement

• CSI06: Technology for Continual Service Improvement

• CSI07: Implementing Continual Service Improvement

• CSI08: Critical Success Factors and Risks

Eligibility for certification examination:

• As part of training course, participants should at least attend 21 hours of training, excluding breaks, from our institute.

• Participants should have an ITIL® Foundation certificate to be eligible for our accredited ITIL® Intermediate Continual Service Improvement training

Details

• Duration of ITIL® Intermediate CSI training is 2 days

• We will conduct a paper based examination conducted after the training

• The certificate will be awarded after successfully passing the examination