ITIL Intermediate Service Operation (SO) Training

• SO01: Introduction to Service Operation

• SO02: Service Operation Principles

• SO03: Service Operation Processes

• SO04: Common Service Operation Activities

• SO05: Organizing Service Operation

• SO06: Technology Considerations

• SO07: Implementation Considerations

• SO08: Challenges, Critical Success Factors and Risks

Eligibility for certification examination:

• As part of training course, participants should at least attend 21 hours of training, excluding breaks, from our institute.

• Participants should have an ITIL® Foundation certificate to be eligible for our accredited ITIL® Intermediate Service Operation training.

Course Details:

• Duration of ITIL® Intermediate SO training is 2 days

• We will conduct a paper based examination conducted after the training

• The certificate will be awarded after successfully passing the examination