Corporate Training Programs
by IITCMumbai, Ahmedabad, New Delhi, Pune |
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Category: Business Communication | Personality Development
| Medium of instruction: | English |
IITC has evolved from the conviction in the ability of training to enhance human performance. IITC training focuses on providing people the locus to sharpen their skills and improve their performance to build positive professional ethos, improve productivity & build successful & profitable organizations.
Our training programs provide powerful team experiences and assist in professional development. The program-design adopts practical & live examples, which connect with concepts & modern theory to provide the ideal learning platform for participants to actively involve in the learning process & bring out the best in them. Trainers at IITC have the right blend of rich business / industry experience with excellent training skills to offer a vibrant & ‘at-ease’ ambiance for learning.
The programs can be tailored to provide key success factors in :
• Working successfully in teams
• Achieving service excellence
• Creativity and innovation
• Leadership skills
• Communication skills
• Conflict Management Skills
• Selling Skills
• Negotiation Skills
• Team Building Skills
• Cross-cultural communication Skills
• TEAMsemble (large group team building)
• MBTI Psychometric test (for senior management)
• DISC Profiling (for middle management)
Course Details explain briefly as follows :
• Achieving service excellence
Unabated growth in competition has forced a new dimension to winning and delighting your internal customers- the excellence in service! The traditional price quality duo now will have to be woven with the best practices of service delivery. Organizational functions will have to understand and adapt to the best in class practices of service excellence to their customers, both internal and external.
This workshop will give you a step by step guide to achieving customer service excellence – both internal & external.
On completion of the workshop participants will be able to :
• Maintain professional and consistent customer service
• Recognize and manage internal customers’ service expectations
• Use effective communication techniques
• Build excellent rapport
• Leadership skills
This workshop will transform managers to leaders by providing the triggers to change the way they work, exude positive energy, actualize & welcome change. The participants will change from a reactive to purposeful paradigm.
The workshop directs the participants to leadership traits – Courage, Influence, Adaptability, Sincerity & Pride.
On completion of this workshop participants will :
• Develop leadership skills, essential to running the organization
• Establish a culture of accomplishment
• Challenge the status quo and create something of value
• Develop influence skills, rather than authority to get things done
• Pride in their achievements as change agents
• Communication Skills
70 % or all our communication efforts are misunderstood, misinterpreted, rejected, disliked, distorted, or not heard (in the same language, same culture)
The way team & employees communicate significantly affects morale, teamwork, productivity, employee retention, customer relations, Successful teams have one thread in common, the excellent communication skills. Effective communication improves inter-personal interactions & enhances workplace environment.
This one day program helps acquire powerful communication skills by understanding the process of communication, types of communication, using proper listening skills, and knowing the importance of non-verbal cues & using them effectively to play vital roles in clear communication.
Notice the underlying causes all communication breakdowns, and the tendencies that create communication problems. Understand the Principles of Interpersonal Communication & explore the different communication styles people use, and learn how to communicate effectively with each of them. Thereby develop a credible communication style that builds trust and cooperation.
• Conflict Management Skills
In this day long workshop, participants have an opportunity to work on skills and techniques that can help them deal more effectively with conflict. How we respond to a conflict or potential conflict can determine whether it is prevented, resolved or allowed to escalate into an all-out dispute.
It provides insight into the art of conflict management, sources & stages of conflict & principles of resolution of conflict. It provides the participants with the methodology to apply the conflict resolution skills, strengthen & build lasting relationships.
• Selling Skills
Sales professionals are at the front-end of dealing with rapidly changing markets, a plethora of products and services are introduced almost each day, dramatically increased competition, fluid organizational structures and never ending pressure. This leads to high turbulence through which the sales professional needs to manage his business relationships and meet his performance numbers. This workshop focuses developing the competencies required by the sales team to succeed in a new environment. It will increase their understanding of how to “strategize” to win in identified opportunities. They will learn how to balance multiple priorities in a complex account while still maintaining a focus on meeting numbers.
The workshop provides an in-depth understanding in the sales process & develops customer centric practices that improve productivity. Participants will exposed to steps involved in the sales process, develop the art & skill of the selling by understanding pre-call planning requirements, discovering needs, making the sales presentation, addressing customer concerns, negotiate & closing sales.
After having attended this workshop Sales Executives /Account Managers will go back to the workplace with exuberance and confidence to crack large and difficult opportunities.
• Negotiation Skills
Today’s professionals are at the front-end of dealing with today’s climate of constraint and competition with “do more with less” syndrome. True professionals need to develop excellent negotiation skills to work & succeed in work-place where organizational needs are changing each day, dramatic increase in competition, fluid organizational structures and never ending pressure.
Ability to participate & be successful in negotiations is one of the necessary & primary skills needed to excel & deliver performance & build business relationships.
This workshop focuses developing the competencies required by the team to succeed by clearly understanding what makes a good negotiator, the negotiation process through its different phases & reaching beneficial conclusion for all the stake-holders participating in the negotiation.
It provides triggers to understand customer objectives, strengths, weakness, motives & tactics in order to enhance negotiation position & maintain ongoing relationship.
• TEAMsemble (large group team building)
TEAMsemble provides a platform for the participants to experience, explore, engage, encourage with enthusiasm & to enhance the team relationship through co-operative accomplishments.
TEAMsemble presents opportunities & space to assume a wide variety of leadership roles and responsibilities.
TEAMsemble develops a deeper level of trust and ability to communicate within & across teams.
TEAMsemble assists create a positive workspace environment through creativity & breaking tacit barriers.
TEAMsemble is a day long workshop that engages the team is an environment of Fun! & assists Learning! using Experiential Learning Techniques.
• MBTI Psychometric test (for senior management)
The Myers-Briggs Type Indicator® (MBTI) personality inventory based on the theory of psychological types described by C. G. Jung & makes it understandable and useful in people’s lives. The essence of the theory is that much seemingly random variation in the behavior is actually quite orderly and consistent, being due to basic differences in the ways individuals prefer to use their perception and judgment.
The MBTI provides a positive and constructive way of understanding and valuing differences between people.
The MBTI is the world’s leading indicator of personal styles. It is a questionnaire that is used to capture fundamental differences between people; the frameworks it employs for doing this is elegant and easy to apply in a range of occupational and non-work settings.
The questionnaire is scored to identify a person’s preferences. These are assessed in four main areas and the particular combination of preferences for an individual constitutes their MBTI type. For instance, the MBTI contrasts a person’s preference for focusing on detailed facts and practicalities against looking at patterns and less tangible possibilities. In addition, it explores differences between those preferring to reach decisions in an objective manner and those preferring to use a more empathic approach, based on personal values. The MBTI has broad practical application in organizations, including: developing effective teams; developing leadership potential; improving communication and resolving conflict. It is also used extensively in educational, career guidance and counseling settings.
Some of the more common applications of MBTI have been :
• Developing Leadership Potential
Self-awareness is fundamental to good leadership. An understanding of the impact that personal style has on people’s motivation and commitment is essential. The MBTI helps managers assess their strengths, their preferred style of problem solving and also how their style relates to other people’s styles, particularly those that are different from their own.
• Developing Effective Teams
Using the MBTI, teams can evaluate their strengths and also clarify biases in their working practices. For instance, does the team over-emphasise logical assessment at the expense of considering personnel issues, such as morale? Or does it focus too strongly on strategy and not enough on the practicalities of implementation? By assessing these biases, teams begin to appreciate the importance of valuing different approaches and perspectives.
• Managing Change
Individuals of different Types tend to experience change and the process of transition in quite different ways. Building awareness of these different reactions can help managers and organisations support their staff and themselves through the trauma of organisational change.
• Problem-Solving
The MBTI gives an insight into potential strengths and blindspots in problem solving and hence can allow individuals and groups to improve the breadth and depth of their analyses.
• Counseling
The MBTI is very helpful in building self-esteem as it explicitly emphasizes the positive contribution that each Type can make. It can also help in dealing with conflict in relationships as, having identified the differences, it focuses on valuing those differences and gives people a clear way of understanding them.
• DISC Profiling (for middle management)
The DiSC Personality System is the universal language of behavior. Research has shown that behavioral characteristics can be grouped together in four major divisions called personality styles. People with similar personality profiles styles tend to exhibit specific behavioral characteristics common to that profile. All people share these four styles in varying degrees of intensity.
The acronym DISC stands for the four personality styles represented by the letters :
D: Dominance, I: Influence, S: Steadiness, C: Compliance
Applications of DiSC profiling
• Discover behavioral strengths, areas for augmenting, blending, capitalizing
• Build productive teams
• Develop effective managers, supervisors, leaders
• Improve customer service
• Ease frustrations and interpersonal conflict
• Enhance Communication
• Conflict Management resolution
• Team Development and team building
• Improves personal diversity awareness and recognition
• Improve the bottom line: productivity
• Assists in hiring, recruiting, placement, promotion, outsourcing
• Change management, Quality enhancement
• Managing, counseling, coaching
| Classroom - Corporate Training | ||||
| When | Duration | Where | Remarks | Price |
| Not Specified | Not Specified | All Venues | Not Specified | Price On Request |
Mumbai, Andheri West (Center):- 8, Janki Center, Jeevan Nagar, Off. Veera Desai Road Andheri West, Mumbai - 400 053, Maharashtra, India
Mumbai, Bandra West (Center):- Selection House, Linking Road, Opp. V. N. Jewellers Bandra West, Mumbai - 400 050, Maharashtra, India
Mumbai, Borivali West (Center):- IITC Yashodhan, 2nd floor, Corner of Roshan Nagar, Chandavakar Road Borivali West, Mumbai - 400 092, Maharashtra, India
Mumbai, Ghatkopar East (Center):- 4/161, Laxmi Palace, 60 Feet Road, Near Standard Chartered Bank Ghatkopar East, Mumbai - 400 077, Maharashtra, India
Mumbai, Thane West (Center):- 202, Yadav Premises, 2nd floor, Next to Kanti Viseriya Hall, Above Godrej Showroom, M.K. Road Thane West, Mumbai - 400602, Maharashtra, India
Ahmedabad, Navrangpura (Center):- 201, Ashoka building, Sardar Patel Stadium Road, Near Sardar Patel Statue Navrangpura, Ahmedabad - 380 014, Gujarat, India
New Delhi, Tolstoy Road (Center):- 1, Atmaram House, C-6, 6th Floor Tolstoy Road, New Delhi - 110001, Delhi, India
Pune, M G Road (Center):- 120, Aurora Towers, 1st Floor, East Wing M G Road, Pune - 1, Maharashtra, India
IITC
IITC, India International Trade Center, is one of the premier Job Oriented Vocational Education Institutes in India. Since its inception in 1966, IITC has built several successful careers through its extensive network of centers across India. IITC continues to pioneer innovations across its pre-eminent professional courses in the fields of Designing, Aviation & Hospitality, Export-Import Training and Corporate Training.
A wide array of professional courses are crafted in tune with the need of the times and profession. All courses are designed with extensive research and intensive consultation with industry experts. IITC also offers placement and internship assistance. IITCians have opportunities to participate in a remarkable range of activities: from academic training, seminars and workshops to an extraordinary range of co- curricular activities. Multidisciplinary access provided to participants– a part of our recent initiative: presents them with the opportunity to interact with top professionals and strike collaborations across disciplines that will be key to future advances.
IITC teaches its participants a whole new way to take in the world. It's high-tech, global, and innovative, always about taking the lead and putting ideas into action. It's about being challenged, working hard, and achieving more than you thought was possible. All while keeping in tune with current industry trends and meeting and exceeding any goals you may have set for yourself and to prepare you for personal success and direct usefulness in life.
Mr. S. K. Urval, founder - Chairman and Directors Vikrant Urval and Sandesh Urval - whose vision of creating and nurturing minds stands realized when they see thousands of IITCians placed in top companies globally.
Values of IITC
Success without honesty is a failure, profit without integrity is a loss.
