BPO & KPO Training

1. Introduction to Customer Service

a. Definition of Customer service for a Product for a company.

1. Definition of customer service.

2. What all the ways to communicate with customer.

b. Why Customer service is required for a Product for a company.

1. Types of customers we interact

2. Definition of A general queries

c. How Customer service Help employees to tell about Their Product.

1. What all the steps involved in satisfying the customer

d. What are advantages of Good Customer Service?

1. How Customer service is beneficial to customer, employees and company.

e. Types of call centers in the market.

1. Domestic Call center

2. International Call center.

3. What is the other out sourcing companies in the market?

f. What is a Bpo?

g. What is the meaning of customer care executive?

h. What do you meant inbound call center, out bound call center, backend call center?

i. What do you meant by voice call center, non-voice call center, semi voice call center?

j. What is meant by Kpo?

k. What is the meaning data analyst or data processing executive?

l. How does data processing executive?

2. Business Etiquettes

a. Definition of etiquettes

b. How etiquettes help employees to resolve the Queries, Complaints, Feedback of the customer?

c. Probing techniques &, rapport building

d. Objection Handling Techniques (Solving Complaints)

1. Who is called as customer?

2. Why does customer is required to a company?

3. Why customer satisfaction is required in a company?

4. Why does the customer object in listening to CCE or Any executive?

5. Why does customer object in listening to Agent or executive?

6. What all the objections do the agent get in satisfying the customer?

7. How to solve the objections in customer service?

e. How etiquette Helps Showing Product Quality, Type of service Companies Provide.

f. For the betterment of Employees and Business Expansion.