Customer Service Training - BPO Training

Training/Coaching/Tuition by F I T Computer Education Chennai View Contact

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In order to create customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with consistently exceptional service. In order to achieve this it is important to ask yourself some questions:

• Does your staff have the right skill sets to deliver exceptional customer service?

• Currently how do they develop good customer service skills? Is there a plan to continuously improve customer service?

• Is the voice of the customer given the necessary priority? Is there customer service satisfaction?

• Can they communicate and listen effectively to uncover the customer’s true needs?

• Do they understand the importance of internal customers?

Prospects are converted to customers by good sales techniques. But what converts new customers to repeat customers is customer satisfaction, which can only be achieved by exceptional customer service.

This Customer Service Training program is for professionals who want to make a major contribution to their company’s image or bottom line and make their own lives easier by consistently providing exceptional customer service.

Below are listed some of the important components of the training:

• Customer Service in the 21st century

• Internal Customers and External Customers

• Managing Customer Expectations

• Building Rapport & Showing Empathy

• First Impressions – You Only Get One Chance

• The Ten M

With the increase of the BPO and ITES sector, particularly in India, there has been a steep rise in the demands for training at the foundation and managerial levels. We urge that BPO/ITES training in India be outsourced as the skills required, for instance Language Training, Accent Neutralization, Customer Service and Cultural Orientation, are of a extremely specialized nature and require experienced professionals to facilitate these sessions. If not handled in the right fashion the results could be detrimental to the professional growth of the trainee and the organization.

F I T Computer Education design team has wide experience of working in and interacting with BPO/ITES organizations in Chennai. This experience has been translated into our training programs which combine experiential learning with theoretical concepts in order to facilitate trainees to enjoy their ‘Learning journey’.

F I T Computer Education

F I T Computer Education helps you find out the right training, course or education for your requirements. F I T Computer Education has the way out to your training needs that is lucrative, tailored to individuals and organizations.
F I T Computer Education, the true leader in Information Technology training, has been providing high-quality Career Training programs to individuals starting their careers or undergoing a career change.. The programs are led by senior consultant trainers who are dedicated to helping our students find the key that will unlock the door to a successful future . We are dedicated to delivering high quality training that helps our students increase their job effectiveness and enables organizations to maximize the utilization of technology.

Our Culture

F I T Computer Education unique culture is often praised by students, partners and employees. It is a culture of learning, team building and exceeding expectations. Our culture fosters an employee work environment that allows for success. Outstanding achievement is to be recognized and rewarded, open communication is always encouraged and career growth is expected.

Satisfaction Is Guaranteed

With F I T Computer Education, you can be sure of receiving training that significantly increases your understanding retention and ability to apply new knowledge and skills to maximum effect. What's more, we are so confident in our ability to deliver reliable, effective training that unless you feel 100% satisfied that F I T Computer Education delivered even more than you expected, there is no fee for your course attendance.