Corporate Training

Training/Coaching/Tuition by APT (Applied Professional Training) Kolkata View Contact

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Most of the time we do not understand our real capabilities and our performance stays below par which not only slows our growth but also affects the performance and growth of the association an individual is attached with, hence Training is always a healthy investment.

Corporate training is a very important process that can help companies save money, prevent lawsuits, deliver better customer service and to optimally utilize its manpower resources for short term as well as long term goals. However, corporate training can be difficult to carry out because not everyone has the same learning styles and abilities. The same training method cannot be used for every training topic, so it's important to understand what methods work in each training situation so that the best possible result can be obtained with visible improvement.

APT works on a unique model which benefits our clients by an easy approach, cost effective, scalable and productivity driven platform where APT shall become your training partner for productivity enhancement.

At APT, our trainers accept that challenge and deliver training in a way that all the participants can understand and the training information is retained and can be used in the field of work. Under this category the training is provided to corporate clients mainly at an outdoor location or hotels or at times at the premises of the client if they have a class room or even at our premises. The training is basically customized according to the requirement of the client.

Our Training Topics are classified into 3 Sections, detailed below:–

Section 1

A) Etiquette

• General Business Etiquette. Protocol of Introductions, Business card exchange, Shaking Hands, Netiquette - 2 hours.

• Etiquette for meetings & seminars, Business Luncheon etiquette - 2 hours.

• Dining Etiquette: Seating ,Table Setting, Napkin Usage, Table Manners, Serving Food, Passing Food, Types of Menu , - 2 hours

• Dining Etiquette: Tipping & Toasting, Buffet Manners, Eating with Hands, Wine and Food pairing. Table set up Demo –handling cutlery-2 hours

• General Etiquette, Gender neutral etiquette, Gender Specific etiquette, Mobile phone etiquette, Driving etiquette, Netiquette-2 hours.

• Travel etiquette, Bathroom/Rest room etiquette, Waiting Area/Reception etiquette, Party Etiquette- 2 hours.

B) Appropriate Body Language

• Para linguistics,Kinesics,Postures,Proxemics,Haptics,Appearance-2 hours

• Mirroring and Reading Body language-2 hours.

C) Art of Verbal and Vocal Communication

• Elements of Communication, Barriers, Communication styles and traits, Constituents of verbal and vocal communication-2 hours.

• Listening Skills, Find your communication style (Exercises)-2 hours.

Section 2

A) Presentation Skills

• Different Objectives, Common causes of failure, the 5W and 1 H, Introduction, Main Message and conclusion-2 hours.

B) Sales

• The sales Process/cycle, The Buying process, Conventional selling Vs Consultative Selling, Emotions Vs Rationale -2 hours.

• Discovering needs, Probing/Questioning skills-2 hours.

• Negotiation Skills-2 hours.

• Closing techniques-2 hours.

C) Customer Service

• Defining good, Customer service, Different types of Customers, Different Roles in Customer service. Listening and responding skills-2 hours

• Exceeding Expectations-The Extra Mile-2 hours

• Effectively Handling Customer complaints.-2 hours

• How to Deal with difficult Customers-How to Build rapport and relationships-2 hours.

Section 3

A) Transactional Analysis

• TA-The Concept, Different Ego states and the types of transactions-2 hours

• Identifying Ego states through Non verbal Communication. Life Positions.-2 hours

B) Smart Time Management

• SMART Time Management-Stephen Covey's 4 waves/4 Quadrants-2 hours

• Identifying your Quadrant and Action Plan-2 hours

C) Stress Management

• S = P > R. Types of stress. Symptoms. ABC strategy (Awareness, Balance and Control), Stress Management Techniques - 2 hours

D) Team building

• How to Build Highly Effective Team.-Types of Teams.-Leading, Facilitating and Motivating Teams-2 hours

• Enhancing Effectiveness and Performance of Teams, Evaluating Team Performance- 2 hours

E) Conflict Management

• Why conflicts?-Dealing with Conflicts.-Conflict Resolution-2 hours

You can select any of the below programmes and customize your desired training programme to match your needs.
Programmes can be further customized as per the need-

Wishing you all the Best!!!

APT (Applied Professional Training)

With the development of Technology; Travel & Tourism, Hospitality and Civil Aviation industries are looking for more professionalism in handling the jobs. In aviation, today it is being realized that the responsibility of achieving zero accident rate in airlines depends not only with a pilot but also on all other professionals including the Cabin Crew and those on ground who do contribute a lot to Flight Safety. Hence proper coordination and resource management among men and machine, in the overall system becomes crucial. The need of the hour is to make these professionals pass through a common platform so that they understand each other's needs in a better way and understand their responsibility to provide a healthy and professional work environment.

Keeping the above in view, to fulfill the need of the hour, Applied Professional Training (APT) Pvt.Ltd has been established to bring about a quantum improvement in the standards of aviation and other service industry related training in the country.

Applied Professional Training (APT) Pvt.Ltd is an institute committed to set a high standard of aviation training and for personal enrichment of the Service Industry Aspirants. Here, we channelize fresh talents into the right direction. We nurture new talents and their skills and make them well equipped for the industry. APT not only prepares the students for the aviation industry but also for any genre of the service industry. Therefore, you can say APT is a platform through which you can chase your dream and make your dream come true and have a quick transition from a student to a professional.