Salesforce - Other Course

Cloud Computing Fundamentals

• Introduction to the Cloud Computing

• Evolution of Cloud Computing

• Comparisons with other computing techniques fetchers

• Key characteristics of cloud computing

• Advantages/Disadvantages

• Classification of Cloud Computing

1. Based on as a service model

• SAAS (Software as a service)

• PAAS (Platform as a service)

• IAAS (Infrastructure as a service

1. Based on deployment or access model

• Public Cloud

• Private Cloud

• Hybrid Cloud

Sales Force CRM Concepts

• What is CRM?

• How CRM can help?

• Sales force CRM Navigation terminology

• Compare Salesforce.com CRM with other CRM products

• Customization in sales force .com CRM

• Introduction to sales force CRM Setup tool

1. Personal Setup

2. App Setup

3. Admin Setup

Salesforce.Com Cloud Overview

• Sales Cloud

• Service Cloud

• Collaboration Cloud

Project development life cycle

Sales force editions

Apex data loader

Organization Administration

• Set your organization language & locale

• Manage currency

Customization

• Create custom profiles & custom fields

• Define dependent pick list

• Customize lookup fields

• Customize validation & formulas

• Customize page layouts

• Customize standard related lists

• Use field-level security

Workflow

• Define workflow

• Set up workflow rules

• Set up workflow tasks & alerts

Workflow Approvals

• Plan approvals using workflow

• Use the approval wizard standard vs. jump start

• Create workflow approvals

Security & Access

• Create & Manager Users

• Set organization-wide defaults

• Learn about record accessed

• Create the role hierarchy

• Learn about role transfer & mass Transfer functionality

• Profiles, Login History

Data Utilities

• Importing overview

• Learn about import solutions & Custom Object records using the data loader

• User mass delete

• Initiate weekly export

• Use storage

Analytics

• Create custom reports

• Use advanced filters

• Use conditional highlighting

• Use custom summary formulas

• Use dashboards

Extending Salesforce CRM

• Learn about custom objects

• Learn about custom tabs

• Learn about custom web tabs

The Appexchnage

• The AppExchange

• Install an app

• Delete an app

Visual Force

• Introduction and Tools

• Purpose of Visual force

• MVC Architecture

Controllers

• Variables and Formulas

• Standard Controllers and Standard List Controllers

• Custom Controllers and Controller Extensions

• Using static resources and custom components

• Styling VF pages

• Overriding buttons, links and tabs with VF

• Using JavaScript in VF Pages

• Advanced examples

APEX

• Introduction to Apex

• Pupose of Apex

Apex Fundamentals

• Collections

• Loops

Apex Scheduling

• Triggers

• Invoking Apex

• Classes, Objects and Interfaces

• Testing Apex

• Dynamic Apex

• Batch Apex

• Debugging Apex

• Deploying Apex

• Developing Apex in managed packages

sObjects and the Database

• What is an sObject

• SOQL and SOSL Queries