Conflict Resolution Skills Training - SoftSkill Training

Workshop by F I T Computer Education Chennai View Contact

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Conflict is the result of people having differing needs, opinions, and expectations. The reality of conflict is that in any human relationship it is inevitable. More importantly, if handled well conflict provides a powerful avenue for significant growth.Hence developing good conflict resolution techniques is very important.

Conflict resolution involves recognizing and managing the particular conflict. This is an essential part of building emotional intelligence, and nurturing relationships. Poorly handled conflict can affect both the employees and the clients thereby impacting the company?s bottom-line. To maintain your competitive advantage, you need the entire organization to focus on developing conflict resolution strategies to quickly and effectively resolve conflict, while building trust and commitment with clients and colleagues.

F I T Computer Education Conflict Resolution Skills Training program provides techniques for individuals in an organization to resolve workplace conflict and build a common understanding and framework for working through challenging conflict situations. We have, after much research, decided to focus on the Win-Win Approach using the three critical skills of conflict resolution ? Negotiation, Assertiveness and Persuasion. These skills will enable the participants to develop conflict resolution strategies for quickly and effectively recognizing, resolving and preventing conflict

Below are listed some of the important components of the workshop:

Conflict Resolution Techniques:

• WIN/WIN Approach

• Managing Emotions

• Negotiation Skills

• Assertiveness Skills

• Assertiveness Skills

Outcomes:

• Increased employee morale

• Increased employee productivity

• Increased employee communication

• Increased customer satisfaction

• Increased customer base

• Increased profitability

Softskills, as opposed to hard skills (such as technical skills), focuses on those elements of training that want changes in behavior and thinking. Organizations today recognize that the soft skills training of their employees play an important part in maintaining relationships with their customers and developing a successful business. Organizations that endeavor to be on the path of continuous learning will often find that upgrading the ‘soft skills’ of their workforce is a necessary part of business. It not only helps improve service but also shows the interest that an organization has in the professional development of their employees, which in turn leads to higher employee retention.

Many organizations we have worked with point out that soft skills are high in the list of requirements for global business; hence an important part of management training. They have found that softskills training in areas such as Business Etiquette and good Communication Skills (telephone etiquette, email etiquette, information gathering and listening skills) make a greater impact on clients from across the world rather than a high degree of technical skills.
F I T Computer Education primarily focuses on Training and Development. Our soft skill training programs encompass a wide range of skills that most organizations find an integral and necessary part of everyday business. From basic communication skills to strategy and change management. F I T Computer Education offers a wide range of soft skill training to address every business need. It is an integral part of corporate training in today’s world.
Training programs are usually designed and developed based on analysis of training needs and is delivered at locations across the globe as per the requirements of the client organization.

F I T Computer Education

F I T Computer Education helps you find out the right training, course or education for your requirements. F I T Computer Education has the way out to your training needs that is lucrative, tailored to individuals and organizations.
F I T Computer Education, the true leader in Information Technology training, has been providing high-quality Career Training programs to individuals starting their careers or undergoing a career change.. The programs are led by senior consultant trainers who are dedicated to helping our students find the key that will unlock the door to a successful future . We are dedicated to delivering high quality training that helps our students increase their job effectiveness and enables organizations to maximize the utilization of technology.

Our Culture

F I T Computer Education unique culture is often praised by students, partners and employees. It is a culture of learning, team building and exceeding expectations. Our culture fosters an employee work environment that allows for success. Outstanding achievement is to be recognized and rewarded, open communication is always encouraged and career growth is expected.

Satisfaction Is Guaranteed

With F I T Computer Education, you can be sure of receiving training that significantly increases your understanding retention and ability to apply new knowledge and skills to maximum effect. What's more, we are so confident in our ability to deliver reliable, effective training that unless you feel 100% satisfied that F I T Computer Education delivered even more than you expected, there is no fee for your course attendance.