Diploma in Airport Ground Handling

This course is designed for individuals who wish to pursue a career in The Customer Support Functions of the Airline Industry and can be employed by:
Domestic and International Airports (Ground Hostess, Reservation & Counter Staff, Customer Service)/ Airline Back office, Airline City Reservation Office, Airline Ticketing offices etc

Course Contents:

• Airport Ground Handling:
  - Introduction to Airports
  - Types, Operations, Services & Features
  - Airline Terminologies & Definitions
  - Organizations
  - Various Personnel/ Agencies Working at the airport
  - Ground Staff Responsibilities & their functions
  - Check-In Procedures, Arrivals & Departures.
  - Disrupted & Delayed Flights
  - Pre & Post Flight Procedures
  - Handling Incoming Flights
  - Mishandled Baggage
  - Handling Special Passengers
  - Handling Dangerous Goods & Special Cargo
  - Ground Handling of Flight & Associated Dangers
  - Aviation Security

• Ticketing (Computerized Reservation Systems)
• Airport Ground Handling:
• English Speaking & Voice and accent Training:
• Personality Development.
• Grooming
• Interview Skills & Group Discussion
• Orientation Program at Mumbai International Airport (MIAL)
• Internship at the Mumbai International Airport (MIAL)*

( * After completion of Internship, students will be awarded a co-branded certificate from GVK, MIAL & IIFLY)

Job Prospectus:

• Airports (Ground Hostess, Reservation & Counter Staff, Customer Service) / Airline Back office
• Salary ranges from Rs.1,20,000 - Rs. 3,00,000 p.a.