SAP - Industry Specific Solution for Utilities Industry (ISU)

Energy Data Management

• EDM: Functional Overview

• EDM: Relevant Data Objects

• Profile Header

• Profile Allocation

• Import Profile Values

• Manage Profile Values

• Formula Profiles

• Synthetic Profiles

• Load Profiles

Billing and Invoicing

• Billing in SAP Utilities Data Model

• Billing Master Data

• Discount/ Surcharges,

• Billing

• Manual Billing

• Invoicing

• Clearing Control

• Budget Billing

• Bill Pintout

• Special Billing Features like Franchise fee

• Collective Bill

• Executing the Meter to Bill process

FICA

• ISU Data Model/overview

• Basics of FICA (master data, events, parallel processing)

• Documents

• Transactions and Account Determination

• Credit worthiness

• Payments

• Payment Run

• Returns Processing

• Clearing Control

• Dunning and Collections

• Deferral/Installmet Plan

• Promise to Pay

• Account Maintenance, Reversals, Transfer posting

• Write-off

• Security Deposits

• Interest Calculation

• Reconciliation keys

• Correspondence

• Integration of FICA with SD

• Budget Billling

• Executing the Bill to Cash process

Work Management

• Work Management Overview

• Technical Objects in Transmission and Distribution

• Installation and Service

• Service Products

• Workflow Service Connection

• Processes in Utilities Industry

• Interfaces to External systems

Real Time Pricing

• Introduction to RTP Interface

• Review of ISU/CCS Billing

• Elements of an RTP Interface

• Customizing settings for the RTP Interface

• Executing the RTP Interface

Customer Service

• Overview of CS

• Customer Interaction Center (CIC) Configuration

• Navigation and Application Area

• Front Office Processes

• Disconnection and Reconnection

• Move-in, Move-out, Move-In/out

• ISU Sales Processing

• Deregulated Markets

Inter Company Data Exchange

• Overview

• Pre-configuration

• Grid usage ( Bill ready Scenario)

• Grid usage – integrated scenario (full supply)

• Change of supplier

• Change of supplier – point of delivery identification

• Customer group-specific quantity surpluses/shortages

• Unbundling