Smart BPO Training (Career Course)

Training/Coaching/Tuition by Smarttalk Chandigarh City View Contact

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About Smart BPO Training

We offer the largest, pan-domain Certification programs for BPO professionals. Smarttalk is treated as qualification benchmarks for different BPOs and call centers all over India. We have created a powerful new way to build the employability of youths in all major BPOs. We train our candidates in various required aspects of BPOs like CRM, telephonic etiquettes etc.

Course Designed For

This course is the most suitable course for those who would like to work in BPO industry or in a Call Center and also want to learn the skills through which they will be able to work well in the BPO industry.

Course Contents

• 1. Customer Relationship Management

• 2. Concept of Ics

• 3. Telephonic Etiquettes

• 4. Communication Skills

• 5. Barriers to effective Communication Skills

• 6. Listening skills

• 7. Listening v/s hearing

• 8. Insight into BPO Concept in India

• 9. Working of BPO & Call Centers

• 10. Types of Call Centers.

Training Inputs

• 1. Training through certified “Expert” trainer.

• 2. A real systematic path through daily Itineraries.

• 3. Copyrighted techniques in 164 countries.

• 4. Assessment pre/post test.

• 5. 2 Books + 1 Software.

• 6. After course, certificate will be provided by an ISO certified company.

Job Sectors

• BPOs, Call centre, DSAs, Tele Caller, Insurance, Banks, Malls

Smarttalk

Smarttalk, an ISO 9001-2008 certified company, which is into the field of quality education for last 15 years in different segments such as information Technology, Computer hardware & networking, Coaching classes for engineering & medical entrance and English language. Smarttalk is running its center nationwide.

As ITes (IT Enabled Services) is a growing industry in today's competitive world, we believe that we should impart Training to the people in this area and also to provide them with employment in the MNCs / corporate, BPO, Call centre, Retail, marketing, hospitality and other growing business houses as the "Demand" for the trained Human Resource is increasing Day by Day. So we started with Smarttalk, which is specially designed to impart quality training in the field of IT sector, contact centers, customer service, customer relationship management, customer handling skill, personality development, voice & accent (UK, US), Spoken English & various other technical skills.