BPO & KPO Training

Training/Coaching/Tuition by Virtue training Hyderabad, Bangalore View Contact

Starting from: INR 500 Per Course (Taxes As Applicable) Request Info

1. Introduction to Customer Service

a. Definition of Customer service for a Product for a company.

1. Definition of customer service.

2. What all the ways to communicate with customer.

b. Why Customer service is required for a Product for a company.

1. Types of customers we interact

2. Definition of A general queries

c. How Customer service Help employees to tell about Their Product.

1. What all the steps involved in satisfying the customer

d. What are advantages of Good Customer Service?

1. How Customer service is beneficial to customer, employees and company.

e. Types of call centers in the market.

1. Domestic Call center

2. International Call center.

3. What is the other out sourcing companies in the market?

f. What is a Bpo?

g. What is the meaning of customer care executive?

h. What do you meant inbound call center, out bound call center, backend call center?

i. What do you meant by voice call center, non-voice call center, semi voice call center?

j. What is meant by Kpo?

k. What is the meaning data analyst or data processing executive?

l. How does data processing executive?

2. Business Etiquettes

a. Definition of etiquettes

b. How etiquettes help employees to resolve the Queries, Complaints, Feedback of the customer?

c. Probing techniques &, rapport building

d. Objection Handling Techniques (Solving Complaints)

1. Who is called as customer?

2. Why does customer is required to a company?

3. Why customer satisfaction is required in a company?

4. Why does the customer object in listening to CCE or Any executive?

5. Why does customer object in listening to Agent or executive?

6. What all the objections do the agent get in satisfying the customer?

7. How to solve the objections in customer service?

e. How etiquette Helps Showing Product Quality, Type of service Companies Provide.

f. For the betterment of Employees and Business Expansion.

Virtue training

VirtueTraining provides the best specialized Computer Training & Software Training for various Computer IT courses. We are providing online software training based on specific needs of the students especially we give innovative one to one training in all the software's which are having great opportunities in the present trend. We provides Class room training and as well as online training to contend with today’s competitive software world. Students can grasp the subject from our experienced and certified trainers which helps the students to work in real time environment. Students can choose either normal track or fast track course or weekends classes.

Our online courses are designed with the help of real time industry experts with the goal of training what companies expect from their future employees. We can train the students from all over the world. Our trainers will train the students in a very descriptive manner with the help of latest technologies. Any one can learn online computer courses at your own convenience and pace. These Computer courses will lead you step by step through all the tasks you are most likely to perform in these computer software applications.

Virtue Training offer online training for all the software courses to those who want to achieve a rich level of professional knowledge IT field. Students can attend at their Convenient and flexible timing or schedule is one of the main unique feature in our list. We carve IT students into model of IT professionals by equipping strategic technology modules.

Virtue Training trainings happens within a live environment, where the instructor and student interact using web conferencing tools like Gotomeeting and Webex which facilitates interactive learning sessions through both desktop sharing & audio sharing.