SAP CRM Course

• Transaction processing

• Item Category

Item Category determination

• Business Partner

• BP Roles & Grouping, BP Relationships

• Organizational Management

• Organizational Model, Org Determination

Product Master

• Attributes & Set Type, Hierarchies & Categories

• Maintain Product

Business Transactions

• Activity Management

• Business Activities

• Task

Partner Processing

• Partner Functions, Access Sequence

• Partner Determination Procedure

• Text Determination Procedure

• Text Object, Text Type

Actions

• Action Profile, Condition

• Date Profile

• Status Profile

• Followup Transactions

• Copy Controls

WEB UI – Overview

• Business Roles In Crm (Navigation Bar Profile, Configurations, Views, Overview Page)

• Web UI Configration

• Transaction Launcher

Interaction Centre- Overview

• Business Roles in Crm (Navigation Bar profile, Configurations, Views, Overview page)

• Agent Inbox

• Account profile

• Layout profile

Middleware- Overview

• Marketing

• Marketing Planner & Campaign Management

• Personalized Mail Forms

• Customer Segmentation