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Course Content: Introduction to the culture of call centres with appropriate terminology • Inbound and outbound Call Centres • Multi-Skill Call Centre, Customer Service Call Centre, Insurance Call Centre • Tele- Sales Process - Call – Quality, Call – monitoring or Call Barging • Submitting a report, Importance of Greeting Line, How to close a call. • Handling an ira... Category: BPO/Call Center | Academy of British & Foreign LanguagesIndia (Delhi)  We are a language learning centre offering professional courses to individuals with an aim of making them learn and utilize the benefits of a foreign ... |
Course Content: • Accent neutralization (Global Accent) • Plosives & sounds (nasal & throaty) • Difference in US & UK English • Time Zones • Geographical boundaries • American slang Voice • Voice modulation • Pitch & Tone Training Accent • MTI removal (sh, s, zh, z) • Vowel and consonant sounds • Phenomena of phonetic Highlights ... Category: BPO/Call Center | Communication Skills | Academy of British & Foreign LanguagesIndia (Delhi) We are a language learning centre offering professional courses to individuals with an aim of making them learn and utilize the benefits of a foreign ... |
