Conquering the King

Every day, across organisations, thousands of interactions occur between the customers and the employees. For these interactions to be fruitful and satisfying to the customer it is extremely important for the employees to have a customer centric approach and that they possess the knowledge and skill of the finer aspects of communication.

IB1’s Conquering the King program covers these very vital aspects of communication which helps reduce stress at both ends and makes the communication a pleasurable experience for the customer as well as the employee. This 2 day intensive workshop is packed with in-depth learning of the core concepts of Customer Centricity and ample simulations/mock sessions which will help build confidence in the team to deal with any kind of customer or situation.