Writing Skill Training - BPO Training

The problem of long-winded and overly complicated business writing continues to drain productivity. Billions of dollars of management time are spent preparing letters, memos and reports — and few people stop to think about the cost of time wasted reading material that is unclear or confusing. Training that is targeted at improving writing skills should be an essential part of training.

“To do our work, we all have to read a mass of papers. Nearly all of them are far too long. The discipline of setting out the real points will prove an aid to clearer thinking, while the savings in time will be great.” — Winston Churchill

F I T Computer Education Telephone Etiquette Training program aims at helping employees create a lasting impression in their customers’ minds – one that shows the organization reflected in the best light possible. It focuses on developing telephone etiquette / telephone skills to deal with customers assertively, empathetically, with a sense of care and a positive attitude. It is also very important in telemarketing training.

The aim of the Business Writing Training is to help you to dramatically improve the clarity, look and impact of your writing. This will increase your productivity by being comprehendible without too many repetitions.

Business writing techniques are presented in logical order, concentrating on two main areas:

Understanding the Audience

• Understand the audience

• Clarify the purpose for writing

• Using channels of communication effectively (email, fax, memos etc.)

Writing Style and Techniques

• Choice of words, length and content of sentences

• How to structure ideas — bottom line first

• How to write good memos and summaries

• How to improve the look of your writing

• Using headings and visuals for impact

The focus of the training will be on:

• Getting to the point

• Tone

• Use of non-discriminatory language

• Punctuation, grammar and spelling

• E-mail Etiquette

With the increase of the BPO and ITES sector, particularly in India, there has been a steep rise in the demands for training at the foundation and managerial levels. We urge that BPO/ITES training in India be outsourced as the skills required, for instance Language Training, Accent Neutralization, Customer Service and Cultural Orientation, are of a extremely specialized nature and require experienced professionals to facilitate these sessions. If not handled in the right fashion the results could be detrimental to the professional growth of the trainee and the organization.

F I T Computer Education design team has wide experience of working in and interacting with BPO/ITES organizations in Chennai. This experience has been translated into our training programs which combine experiential learning with theoretical concepts in order to facilitate trainees to enjoy their ‘Learning journey’.